Orders and Returns

Return and Refund Policy

Thank you for shopping at ConchaCollar.com. We hope that you absolutely love your Concha Collar gear. But, if for any reason you are not entirely satisfied with your purchase, we are here to help.


You have 30 calendar days to return at item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition you received it.

Your item must be in the original packaging.

Your item must have the receipt or proof of purchase.

If you original item was damaged, we will be happy to replace your item at no charge.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will issue a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your credit issuer's policies.


You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions on returning you item, please feel free to contact us at info@conchacollar.com